Pokermx Privacy Policy — How Secure Is Your Data With Us

When you create an account, place a bet, or simply visit the pokermx platform, certain data is naturally generated. This Privacy Policy explains what information we collect, how we use it, and — most importantly — how we keep it secure.

Thousands of players across Bangladesh trust pokermx, and that trust is our most valuable asset. We never compromise on data protection — we follow international standards and conduct regular security audits.

Pokermx collects information in two ways — directly from you, and automatically through your use of the platform.

For identity verification, pokermx may request a copy of your National ID (NID) or passport, particularly for large withdrawals. This information is stored securely on encrypted servers.

Pokermx uses your data only for legitimate and specific purposes. Your information is never misused.

• Account Management: To accurately maintain your profile, balance, and transaction history.
• Payment Processing: To accurately process deposits and withdrawals.
• Identity Verification: To prevent fraud and comply with international KYC standards.
• Ensuring Security: To detect suspicious activity and protect your account.
• Customer Support: To assist with your questions and resolve any issues.
• Bonuses & Promotions: To send you relevant offers based on your preferences (with the option to opt out at any time).
• Legal Obligation: To comply with regulatory authority directives.

Pokermx does not share your data with third parties for commercial purposes. However, limited disclosure may be necessary in the following circumstances:

• Payment Processing Partners: To process transactions via bKash, Nagad, or Rocket — using only the minimum necessary information.
• Technology Service Providers: Trusted partners involved in server hosting, cybersecurity, and app operations.
• Legal Authorities: In response to a court order or a lawful request from a law enforcement authority.
• Licensing Authority: Required information submitted to regulatory authorities to maintain our gaming license.

Pokermx uses internationally recognized technology and practices to protect your data. Security is enforced at every level.

• SSL/TLS Encryption: All data transfers across the website and app are secured with 256-bit SSL encryption.
• Database Encryption: All stored data is held in encrypted databases.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• 24/7 Security Monitoring: Mechanisms to instantly detect and block suspicious activity.
• Regular Security Audits: Regular audits conducted by independent third-party security experts.
• Restricted Access: Only authorized staff can access specific data, strictly on a need-to-know basis.

That said, no one can guarantee 100% security on the internet. You also have a role to play — use a strong password, log in only on trusted networks, and never share your password with anyone.

Pokermx uses cookies on its website and app — a standard practice across the internet. Cookies are small text files temporarily stored on your device. Below is a list of the cookies we use:

You can disable optional cookies through your browser or app settings. However, disabling essential cookies may affect the functionality of certain platform features.

Pokermx believes your data belongs to you. That's why you have a number of rights over how your information is handled:

Pokermx does not retain any data longer than necessary. However, certain information must be kept for a specified period due to legal and regulatory requirements.

• Active account data — retained for as long as your account remains open.
• Financial transaction records — up to 5 years from the date of the last transaction (legal requirement).
• Identity verification documents — up to 3 years after account closure.
• Support chat history — up to 1 year.
• Marketing preferences — deleted as soon as you opt out.

Pokermx strictly does not provide services to anyone under 18. We do not knowingly collect data from minors. If we discover that an underage user has created an account using false information, that account will be closed immediately and all associated data will be deleted.

For any privacy-related questions, requests, or complaints, please get in touch with us. Our dedicated Privacy Team typically responds within 3 business days.

• Email: privacy@pokermx.bet
• Support Email: support@pokermx.bet
• Live Chat: 24/7 Bangla support — chat icon at the bottom of pokermx.bet.

This privacy policy was last updated in January 2026. If significant changes are made in the future, registered members will be notified via email or in-app notification.